In the event of an injury, whether the employee will lose time from work or not, it is imperative that the incident be reported as soon as possible. The law mandates deadlines in which to deny or accept claims. Claims which are reported late may result in fines from the Department of Industrial Accidents which would be levied against the parish.
In the event of an injured employee, the following steps are necessary:
- See that medical assistance is provided immediately. See the section below regarding the Nurse Triage service.
- Obtain details of the accident.
- Identify any witnesses.
- Obtain photographs of the accident site, if possible.
- Identify any third-party involvement, i.e., equipment malfunction or damages caused by an outside entity.
CONSTITUTION STATE SERVICES (CSS)
Effective March 31, 2025, our Third-Party Administrator (TPA) is Constitution State Services, or CSS.
To Report a Claim
- Call: 1.800.243.2490; OR
- Fill out on online form: https://www.travelers.com/claimreporting/account. You will need your account number EB3 for this option; OR
- Email: LossRptCSS@constitutionstateservices.com
Nurse Triage Service
With your employee present, call CSS’s Nurse Triage hotline to consult with one of their TravCare nurses. They can assist with claim filing and explain treatment options based on your employees’ needs. Nurse Triage Telephone: 1.833.575.7218.
Forms
WC-Claim-Reporting Worksheet-Guide
For Claims Prior to 3/31/25
For incidents prior to 3/31/25, contact A.I.M. Mutual at 866-270-3357.
Welcome Packet
For your reference, download CSS’s Welcome Packet